FAQ assignment
Assignment: Create an interactive FAQ help page for your entity. It should anticipate common problems and questions users might have. The page should have:
- Clear, comprehensible instructions
- Clear organization
- Thorough consideration/anticipation of user questions
- Informative, helpful answers to FAQ questions
- Design that promotes page usability
Wake Tech Community College English Department FAQ
Listed below are questions most frequently asked by students.
1. Where is the English department located?
2. Whom do I contact with problems?
3. How do I contact my instructor?
4. Will my courses transfer?
5. What courses are offered?
6. What classes are offered next semester?
7. Can I take English courses online?
8. Where is the writing center?
9. What degree path should I pursue?
- Where is the English department located?
The English department is located on Main Campus at 9101 Fayetteville Rd., Raleigh, NC. The office is in TE 238 (Technology Education Bldg., Room 238). See campus map for printable version. - Whom do I contact with problems regarding my English classes or instructors?
If problems arise that cannot be resolved by your instructor, please contact Bob Ruth, Department Head at bgruth@waketech.edu or phone 919-662-3481. - How do I contact my English instructor or contact an instructor with questions about a course I’m interested in?
To contact an instructor or staff, use the Faculty and Staff Directory. - Will the English courses at Wake Tech transfer to a university?
In North Carolina, the universities and community colleges have a Comprehensive Transfer Agreement that ensures that students do not lose credits when they transfer. (Note that only courses with a grade of “C” or better transfer). Most curriculum courses will transfer, but check with your advisor to make sure the courses you choose are on the transferable course list. Approved schools include North Carolina State, UNC Chapel Hill, North Carolina Central, and Meredith College. You may also contact the College Transfer Advising Center for more information. - What courses are offered?
The English department offers a wide variety of courses ranging from developmental to 200-level literature courses. Please download the course catalog for a full list of course descriptions. - What English classes are being offered next semester?
You may view or print the 2007 course schedules. Please note this is a very large PDF file and may require several minutes to download depending on the speed of your connection to your ISP and other factors. - Can I take English courses online?
Yes. Login to WebAdvisor or print the course schedule for a complete list of Internet classes. - Where is the writing center on campus?
The Individualized Learning Center is located in the Engineering Technology Annex behind Holding Hall on main campus. The ILC is a free tutorial support service offered by Wake Tech to assist all registered students in their courses of study. Assistance is offered in Basic Skills, Writing and Study Skills, Math and Computers, and Foreign Languages. - My plan is to transfer to a university and major in English. What degree path should I pursue at Wake Tech?
Students planning to major in English, Journalism, or Communication should pursue an Associate of Arts. Students planning to major in Science or Math should pursue an Associate of Science. For a full listing of majors and degrees, download the Major Paths PDF.
If you have further questions, please email the English department secretary, Peggy Britt at pbritt@waketech.edu.
Was this page helpful? Please send comments to clkinnion@waketech.edu.
December 9, 2006 at 3:05 pm
I like this a lot. You clearly label the page/list. You provide a clear hierarchy of questions. The anchors facilitate drilling to only that needed, and provide navigation. You provide plenty of contact information throughout. YOu link appropriately throughout, and to meaningful places and information. I like how you warn about the large .pdf document. The questions you answer would indeed appear to be frequently asked. You defer to other authorities whenever it makes sense. Nice work here.
A few suggestions:
A colon after the introductory sentence, because it says “Listed below”, rather than the ending period.
“Who” do I contact, not “Whom.” “To whom do I send an email…” would be correct, but a bit archaic. And who/whom would need to be correct on the English department page, for credibility.
Recommend not repeating verbiage, as in “The English department is located ..” Because this verbiage is in the question, you can start with the answer: “Main Campus, at …” Same with “To contact an instructor…”
Bob Ruth, department headCOMMA
and a comma after .edu, before his phone
I’d leave the department an out in the statement, “In North Carolina, the universities and community colleges have a Comprehensive Transfer Agreement that ensures that students do not lose credits when they transfer.” Maybe “ensures that in most cases students …”
good job.